Privacy Policy

CoreSkils is responsible for the personal information processed through this platform. Privacy requests can be submitted through the support options available on the platform.

• Account details such as name, email address and authentication information.
• Product order, access, download, and entitlement records.
• Payment references, status, amount and provider identifiers; complete payment credentials are handled by the payment gateway.
• Device, browser, IP address, security logs and service-usage information.
• Messages and support information you voluntarily provide.

• Provide accounts, product access, downloads and customer support.
• Process and verify payments, refunds and entitlements.
• Operate the digital-product website.
• Prevent fraud, abuse and unauthorised access.
• Comply with accounting, tax, legal and regulatory obligations.
• Improve reliability and performance using aggregated or limited technical data.
• Send essential service messages and, only where permitted, marketing communications.

Depending on the activity, processing is necessary to perform our contract with you, comply with law, protect legitimate interests such as security and service improvement, or act on your consent. You may withdraw consent where consent is the applicable basis.

We share only what is reasonably necessary with service providers such as payment gateways, hosting, database, object-storage, email, analytics and live-class infrastructure. We may also disclose information when required by law, to protect users, or as part of a legitimate business reorganisation subject to appropriate safeguards. We do not sell personal information.

Payments are handled by the payment gateway shown at checkout, which processes payment information under its own privacy and security terms. CoreSkils receives transaction status and reference data required to confirm access and maintain records.

Essential cookies maintain secure login sessions and preferences. Limited browser storage may be used for interface settings. Where non-essential analytics or advertising cookies are introduced, any consent required by applicable law will be requested.

Information is retained only as long as needed for the stated purposes, contractual obligations, dispute handling, fraud prevention, and tax or legal recordkeeping. Data may be securely deleted or anonymised when no longer required.

We use access controls, encrypted HTTPS transport, restricted credentials and service monitoring. No internet service can guarantee absolute security. Please use a strong password and report suspicious activity immediately.

• Request access to or correction of your personal information.
• Request deletion where retention is not legally or operationally required.
• Withdraw consent and opt out of optional marketing.
• Raise a privacy complaint or ask how your information is used.

CoreSkils is not intended to knowingly collect personal information from children without appropriate guardian involvement. Contact us if you believe a child has submitted information without valid consent.

We may update this policy as our services or legal requirements change. The current version and updated date will remain publicly available here.