Refund and Cancellation Policy

Products are supplied digitally. A purchase is generally not refundable after protected content has been accessed or a file has been downloaded. This rule prevents completed digital delivery from being reversed.

• The same transaction was charged more than once.
• Payment succeeded but access was not provided because of a verified CoreSkils technical failure.
• The purchased item was materially different from its published description and support could not correct the issue.
• A refund is required by applicable Indian consumer law.

Send a request within 7 calendar days of the payment date and before accessing or downloading the content. Include the account email, order or payment reference, product name, reason and relevant evidence. Never send card numbers, UPI PINs or banking passwords.

• Protected product materials have been accessed.
• A digital file has been downloaded or its delivery link used.
• The request is based on change of mind, lack of time, or the customer no longer needing the product.
• The user violated website rules, shared access or attempted to bypass security.
• The request lacks enough information to verify the transaction after reasonable follow-up.

A completed one-time digital purchase cannot be cancelled after delivery. If recurring plans are introduced, cancellation will stop future renewals but will not automatically refund an already completed billing period unless required by law or stated at checkout.

Eligible refunds are initiated to the original payment method. We aim to decide complete requests within 5–7 business days. After initiation, the bank or payment provider may take an additional 5–10 business days to display the credit. Processing times are estimates and may vary by provider.

If money is debited but the order is not confirmed, wait for the bank or gateway reconciliation period. Such transactions are normally reversed automatically by the payment provider. Contact us with the payment reference if the issue remains unresolved.